Sunday, May 2

Never Ever Go To Pizza Hut In First World, Genting Highlands

I solemnly swear that everything i write in this blogpost is entirely 100% true.
No add spice or sugar to aggravate the story.
And once again, i would like to re-emphasize...

NEVER EVER GO TO PIZZA HUT IN FIRST WORLD, GENTING HIGHLANDS!

and here's the reason why:-

It's labour day, XeRoZ and I were dating at Genting Highlands. As i arrived, i wasn't feeling very well, so XeRoZ brought me to the Pizza Hut.

We took photos when we arrived there! Happy to be in Genting on a beautiful Saturday morning.

We ordered a Combo Meal for 2 pax (RM37.00)
consisting of:
2 x Mushroom soup
1 x Garlic Bread Sticks
2 x glasses of drinks
1 regular pizza-Hawaiian Supreme

Eat. Laugh. Share was there motto.

So i ate, but i couldn't laugh and then i share my story with all my blog readers.

We waited patiently.. looking at everyone eating their lunch.

We saw pizzas come and go, tables changed customers but no pizza ever landed on our table. So we waved to the waiters but WERE IGNORED!

One of the waiter even wanted to bring us bill because we sat there so long... without realising that our pizza haven't arrive.

XeRoZ and I wanted to walk out, then someone brought the pizza out.
"Sorry Sir, here is your pizza"

Look at the PALE PIZZA. I dont think it's even prepared properly!

I told the person, " Your service is so slow and unhelpful. We waited so long for the pizza"
and I wasn't lying.

This photo is taken after we placed the order.


And this photo was taken when the pizza arrived.


It took them 1 hour 4 mins to serve the pizza.

I THOUGHT THEY BOAST OF 15mins TO GOLDEN PERFECTION???

and the pizza wasn't even GOLDEN at all!

We kept our heads cool, and then XeRoZ waved at the waiter frantically again.
"Can I have Cheese Powder & Tobasco Sauce?"

Waiter: Sorry Sir, we no cheese powder?
XeRoZ: Then why that table have cheese powder?
Waiter: Sir, we only have 1 cheese powder, you wait for the table to use finish then only i can give u.

(WHAT TYPE OF PIZZA HUT ONLY HAVE 1 BOTTLE OF CHEESE POWDER?)

Oh ya, here's more...

XeRoZ found an eyelash on his 1st piece of pizza. I told him, " we finish it, and go"
Then at his 2nd piece he says "F*CK! Got hair"

I said "Maybe its a brush they used to spread cheese" (I was lying because i really cant stand the pizza hut and wanted to LEAVE a.s.a.p)

Then he pulled the hair..

It doesn't look like a brush hair to me anymore.

LOOK AT THIS!!

A HAIR!
WTF~ This is the WORST EVER PIZZA HUT EVER!
YUCKZ!!!!

We didn't want to complain, because it will take another 30mins to wave to get the attention of the waiters.

Here's my advice to Pizza Hut:
  1. Genting Highland is one of the main tourist spot, if you can't get your food & service right, please just close it down. I feel embarrassed with your existence here.
  2. Sack all your staff. Hire well-trained ones. Your waiters all lack dedication, unefficient, unhelpful. I believe that hiring well-trained staff, given the right salary, will not only help BOOST your sales, but also repair your reputation.
  3. Hire more waiters during peak season. Your waiters had to serve, be cashier and clean tables at one time. Who would have been able to do all the task at one time?
  4. Get a better cook/chef! Either your oven has problems or your chef is colour blind. The pizza look so disgustingly pale.
  5. Rearrange the layout of the restaurant so that waiter can easily access to the customers, and customers can be seen! I've seen customers waving for 5mins just to get the attention of a nearby waiter.
  6. You are earning much more than the other Pizza Huts in Malaysia. If other Pizza Hut outlets can afford to provide cheese powder to customers, WHY CAN'T YOU?

We, the customers, are paying more than usual to dine at Pizza Hut Genting Highlands. We of course expect better (or equal) service and food quality. Otherwise, why pay RM42.00 for a meal than the usual RM39.00 we are paying downhill?

Think about it Pizza Hut...I may not be an expert in Business Management, but if you need help, i will be here to provide you advice and some business common sense (which i think you lack off).

13 comments:

Kelvin said...

U can actually send this post to them.

MsXeRoZ Nicole said...

@Kelvin, yeah sent!

Jackie Loi said...

yes complain then all d compension goes to me! XP

MsXeRoZ Nicole said...

@Jackie Loi. I dont think they care about giving compensation. I dont think they will be able to compensate my horrible moments there!

Wooi Kit said...

OMG! I actually went there few times d... but no problem for me since last time... I guess you were unlucky to have such kind of service they give presently... >.<

Tian Chad @ 永遇乐 said...

Spreaded this post to all my friends. It is a must to let other ppl know, at least till Pizza Hut ppl saw this!

rashida said...

u just drop a complaint here..

http://www.qsrbrands.com/English/NonFlashSite/customercare/CustomerCare.asp

an official website for kfc,pizzahut for complaint,

rashida said...

http://www.qsrbrands.com/English/NonFlashSite/customercare/CustomerCare.asp

rashida said...

http://www.qsrbrands.com/Main/Main.asp

MsXeRoZ Nicole said...

Thanks Rashida for your kind advice and useful links. I will drop my complain there.

Joshua said...

OMG! Got hair eh! Gind see got ring mou? WTF!

Shirleen said...

ew.. the hair.. omg.. guess they are too busy to even care.. geezzz

little marccus said...

wakaka XD u still play with the hair! XD hahah