Tuesday, February 23

My Letter To Panasonic Malaysia (updated with reply)...


My memories of Dong Zen temple are still fresh in mind. Then i remembered that i have an important matter to take charge! My Pinky (Lumix FS-62) had injured and i haven't send her for "treatment".

So here's my letter to Panasonic. (It's my first time dealing with them. So let's see how it will turn out)

*******
Dear Customer Care of Panasonic Malaysia,
I am a proud owner of a Panasonic Lumix and unfortunately dropped it two weeks ago.

During the fall, one of the parts cracked.
And it couldn’t be closed properly.
I hope it can be rescued.
Here are the details that has been registered online.
Warranty No. : EW-0900135671
Model Code : DMC-FS62P
Model Description : 10MP, 2.5", 4X, LEICA
Serial No. : WL9FB001054
Date of Purchase : 13/10/2009
Standard Warranty Period : 12 Month(s) (1 Year(s))
Additional Warranty, if any : 24 Month(s) (2 Year(s))
Expiry Date : 13/10/2012

I hope that this part is still under warranty.
I hope to receive your soonest reply. Your kind response is most appreciated.

Best regards,
Ms. Nicole Chua


*********

Sobs..Poor Pinky.. If i don't get it repaired soon, then the force of the battery's weight will crack open the holder, and it will be very inconvenient for me to cellotape it everytime i charge it.

T_T

Hopefully Panasonic will be able to rescue my Pinky *fingers crossed*

~*~*~*~*~*~
Panasonic replied me! *HAPPY*

and here is what i got from them!

FREE service + spare parts replacement cost!
Hmm.. i wonder how much will it cost?

And did you see who replied me?
Ms. Diana Ross!

I didn't know that the International Artiste is working with Panasonic! (joking, yoh)


I'm very happy at their prompt reply. I most probably gotta get it all fixed today! *Wheeeee*

4 comments:

kenwooi said...

why dont send it to a panasonic outlet? i think they have services too =)

kenwooi.com

Tekkaus said...

Agreed with Ken. Why don't you just send it for service then? Should be faster. :)

Wo Shi Nicole aka MsXeRoZ said...

@Ken, when i bought the camera, i went to a few Panasonic outlets (distributors). Then, i found out that some cannot even properly explain to me. Therefore i have bad impression on them.

@Tekkaus, erm...i guess another factor is my job. I'm in the scientific line and i just realised (a few moments ago), i prefer dealing directly to the manufacturer. After all the warranty, parts & expertise are there. Cost will be cheaper too (in most cases).

marccus said...

kesian the panasonic, aih... rip....